Over the past few weeks, suspects posing as PG&E employees gained access to homes in the San Carlos and Oakland areas. The suspects, dressed as utility workers, gained access to a customer’s backyard while a second person entered the home and stole money, coins and/or jewelry. Fortunately, no one was hurt in either incident. Investigations are ongoing, and PG&E is working with local law enforcement.
Here is some important information provided to us by PG&E:
- PG&E customers should always ask to see valid identification before allowing anyone claiming to be a PG&E representative inside their home. PG&E employees always carry their identification and are always willing to show it to you.
- If a person claiming to be a PG&E employee has identification and someone still feels uncomfortable, they should call PG&E’s customer service line at 1-800-PGE-5000 to verify an appointment and/or PG&E’s presence in the community.
- Customers who have an appointment with PG&E will receive an automated call back within 48 hours prior to a scheduled visit, or they will receive a personal call from a PG&E gas service representative prior to a scheduled visit.
- Finally, customers with concerns about the legitimacy of a call they receive about a past due bill, a service request or a request for personal information are encouraged to call PG&E at 1-800-PGE-5000.
Remember, if you find yourself in an emergency situation, dial 9-1-1. You can also reach us via our non-emergency line at 650-903-6395.